Split Testing

Let Your Customers Tell You What They Think – Email Marketing Article

Are online feedback forms worth all the effort? After all, only a small percentage of your customers will be bothered to complete it. That’s a lot of anticipation to get a few desultory dribs and drabs returned.  The answer is ‘Yes’, but only if you accept that you are unlikely to be overwhelmed by responses, and you plan effectively.  The biggest mistake many companies make is frequency. At one end of the scale we have requests for feedback at every…

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Using Humour In An Email Marketing Campaign – Email Marketing Article

The film Gattaca had four letters, ATGC, highlighted on posters and the title sequence. I found it graphically jarring. I was told later, by a rather smug IT-type, the letters were, pause for a little titter, the initials of the building four blocks of DNA, and the design was rather ‘clever’. It seemed I was not. That’s the problem with humour; it can be hurtful. Comedians tend to change their delivery according to the reactions of their audience. It is…

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The Inherent Danger Of Using Simple Targets – Email Marketing Article

There’s a lot to be said for targets. With a clear goal, a team will have a focus they can concentrate on. There’s little doubt that having targets gives good results. After all, if your target is to increase open rates by 15% and you hit it, or even go slightly above it, you’ve made a success of that particular email marketing campaign. Most importantly, you can prove how effective you are. Targets can have a strong upside. With everyone…

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Can You Trust The Returns From A Split Test – Email Marketing Article

Split testing is just about as dependable a tool as we have for validating a change in an email marketing campaign. We have an original, the control, and we compare it to one, the variant, that has a single feature that is different from the control. It stands to reason that if the variant gives statistically better returns than the control, it is the way to go. QED and probably other initials.  It’s not quite that straightforward though. You should,…

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