Despite all the monumental changes to technology and media that afford marketers the capabilities to build emotion-rich customer relationships, they frequently struggle to rise above roles as brand despots or sales vassals. But don’t blame the tools; it’s because marketing functions are mired in minutiae while prioritizing internal tasks and artificial organizational constraints over solving customer problems. Existing talent and mindsets are also misaligned with the goals of nurturing customer relationships and challenging new ideas. Companies seeking to become customer-obsessed…