March 15, 2019 You may have heard about chatbots. Simply put, a chatbot is a computer program that simulates human conversation through audio or text messages. It is used by companies (like us!) to answer questions consumers may have about products or services. You may be surprised to learn that adding a chatbot to your website can increase leads by up to 33%. Chatbots are programmed to answer a predetermined set of questions designed to cover most of the typical…