We’re hurtling at warp speed to a time when customer experience will reign supreme. In fact, according to Walker, customer experience will supplant product and price as the key differentiator by 2020. In 2014, Gartner said in five years customer experience will be how 89% of businesses differentiate. It’s 2019 – times up! The buyer’s expectation is to have a friction-free customer experience, even as that experience spans an increasing array of channels and touchpoints that…